Effective Date: 25/09/2024

At IPTVUK-24, we are committed to providing the best IPTV service experience to our customers. However, we understand that situations may arise where you may need to request a refund or cancel your subscription. This policy outlines the conditions and processes for refunds and returns.

1. Subscription Refund Policy

Since our service is based on a digital product (IPTV subscriptions), refunds are provided under certain conditions:

a. Money-Back Guarantee

We offer a 7-day money-back guarantee. If you are not satisfied with our IPTV service within 7-days, you are eligible for a full refund. Please contact us at support@iptvuk-24.com or +1 (213) 423-0859 to initiate a refund process.

b. Conditions for Refund

Refunds will be issued under the following conditions:

• You have reported an issue within 7 days of purchase that could not be resolved by our technical support team.
• The service has been activated, but it does not function as described, and technical issues have been verified by our support team.
• Refund requests made beyond the 7-day window will not be eligible for refunds.

c. Non-Refundable Cases

• Refunds are not issued if the service is not compatible with your device. Please check our compatibility list or contact us for assistance before purchasing.
• Refunds are not issued for interruptions or service disruptions caused by external factors (e.g., poor internet connection, hardware failure, incorrect device setup).
• No refunds will be provided for renewal payments of subscriptions unless the customer cancels the subscription before the next billing cycle.

2. How to Request a Refund

To request a refund, please contact us at support@iptvuk-24.com or via WhatsApp at +1 (213) 423-0859 within the 7-day period. Include your purchase details, the reason for the refund, and any relevant information. We will review your request and respond within 48 hours.

Once approved, the refund will be processed back to the original payment method within 5-10 business days, depending on your bank or payment processor.

3. Cancellation of Subscription

You can cancel your subscription at any time. Canceling will stop future billings but will not result in an automatic refund unless it meets the criteria outlined above.

To cancel, please log into your account or contact us directly at support@iptvuk-24.com or +1 (213) 423-0859. Once canceled, your access to our IPTV service will continue until the end of the current billing cycle, after which your account will be deactivated.

4. Service Interruption & Compensation

In the rare case of extended service downtime due to our server issues, we may offer compensation in the form of extra days added to your subscription. Compensation is issued on a case-by-case basis.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@iptvuk-24.com
WhatsApp: +1 (213) 423-0859